FAQ

Exam vouchers, employer change approvals, and production consulting are excluded unless a separate agreement states otherwise. Labs are sandboxes, not copies of your data plane.

No. Access windows are published per cohort to keep costs predictable and encourage focused practice. Extensions may be available as paid add-ons when capacity allows.

We simulate incomplete telemetry because that is common during incidents. If every lab included perfect dashboards, the practice would not transfer to real bridges.

Volunteer moderators cover topic areas listed on the contact page. Report threads privately when harassment or spam appears; public pile-ons slow resolution.

Most live troubleshooting intensives are not recorded to protect candid incident narratives. Cohort lectures may offer limited replays where licensing allows—check your specific syllabus.

Corporate purchases in Korea are quoted in KRW unless a contract specifies otherwise. International cards may display converted amounts per your issuer.

We do not extend credit or installment products beyond what your own card issuer provides. Enterprise billing may offer staged invoices under signed terms.

A laptop capable of running a modern browser and SSH clients, power adapters, and identity badges if your employer requires them for our training venues.

We suggest arriving at least one full day before the first studio block to account for jet lag and local transit variance in Seoul.